Jane Ferguson

Customer Service Manager

Hello! My name is Jane and I am the Customer Service Supervisor for the Pest Experts division. I have been with Rainbow since 2006. My role includes all the basic customer service duties such as handling customer inquiries, billing, and scheduling as well as hiring, training, and supporting our customer service staff. What I love the most about Rainbow are the people, we truly have an amazing team. Talk to you soon!

About Rainbow

Since we began in 1976, we have built our business by being on the cutting edge of what gets the best results. Dedicated to scientifically proven methods, we are continually educating ourselves in order to provide the most effective solutions to you. Rainbow is 100% Employee-Owned.

Rainbow Divisions

Full-service Tree Care
www.rainbowtreecare.com

Full-service Lawn Care
www.rainbowlawncare.com

Full-service Pest Control
www.rainbowpestexperts.com

Google Rating

4.9

Based on 1428 reviews

Rainbow Pest Experts

4.9

review us on See all reviews

Heather M.

James has been helping with a mouse problem in our century-old home. He is thoughtful and knowledgeable, courteous and pleasant and his work is exemplary.

Adam S.

I want to thank Ben for his work to help us address our active mouse issue. He was friendly, professional, and thorough.

K G.

Sam did a great job and was responsive to my requests

Greg E.

Sam did a great job resolving my issue, he took his time and explained everything he was doing in detail. Thank you Sam

Renae C.

He called ahead of time to give me his ETA. He was very professional. They always do a great job!

Judy of M.

Roderick was outstanding. He was very thorough in checking both the inside and outside of our house. This includes checking every bait station and places where we have seen insects in the past. He confirmed there was no rodent activity in the house. We have used Rainbow Pest Experts for about two years and the results have been fantastic.

Amy B.

Tavaras does a great job! Super knowledgeable and friendly

Spring B.

Ben was good to work with. He was respectful and professional. Nice work.

Andrea L.

Very friendly and knowledgeable; great to work with!

Kevin C.

Timely, knowledgeable, and friendly! Thanks Steve,

Liz M.

Steve was great to work with! He was friendly, professional, and thorough. I definitely recommend Rainbow Pest for mouse control.

Regina D.

Cassidy was friendly, prompt and thorough when completing our service!

Daniel C.

I contacted Rainbow Pest after mice chewed up the wiring in one of our cars and built a nest on the engine in the other. Phil M. was our assigned tech, and he did a thorough inspection inside and outside the house and an excellent job with filling in entry points. I had no further issues over the winter.Update: Damian made a return visit in the spring to inspect a couple additional areas once the ground thawed and permanent concrete filling could be applied. He was also very thorough and I'm pleased with the results.

Erika T.

On 1/17, Jerome texted me that he was coming to do the exterior treatment. I didn't see that text, but he left a little note saying he'd been here & completed it. I texted him back to thank him and see if there was anything else I should do. He texted back promptly, & we were done! Completely seamless. I stand by everything I wrote farther down, probably 3 years ago. Jian D. [From 2024:] was communicative through a couple necessary appointment changes. He especially was clear that it's best to keep our beloved 3 pets inside. The following was written previously, and is still true: As always with Rainbow Rainbow Pest Experts, the treatment was thorough, and we do not have bugs coming in the house...even the cold bugs! Thank you, Rainbow! (They have helped me keep my 120-year-old duplex in great shape against ants & mice, which were a year-round problem before I started with them. They've always been courteous and considerate, including through the COVID pandemic, talking with me about how to keep me, the people I share the house with, and their employees safe. I recommend them without reservation! Update: today Mike replaced or filled interior mouse bait, filled cracks in the foundation, and did the exterior spraying, all in less than an hour. And we had a fun conversation, too!)

Philip G.

Great work and fantastic customer service! Been using for 3 years now! McKenzie did a great job today, highly recommend Rainbow

Kevin M.

McKenzie did an amazing job!

Sheila T.

Super professional, friendly and was very knowledgable!

T L

Thank you Rainbow Pest, I appreciate that I can always call to get help for a service visit just when I need. Tavaras helped yesterday and was on time, professional and efficient. Many thanks!

David N.

McKenzie was great! Always high quality service from Rainbow!

Jamie Lyn R.

Great communication and service!

Gary H.

Jerome is always thorough and friendly.. great employee

Bonnie V.

Rudy was her usual friendly and knowledgeable self during her service visit today. Very happy with Rainbow Pests!

Larissa W.

Very friendly, knowledgeable, and helpful. Tavares was exceptionally thorough!

Chris

Jordan knocked on the front door was very kind and energetic about what he was going to do! Told me about everything and proceeded to complete the treatment efficiently

Scott C.

Damian was extremely communicative and thorough.

Gina C.

Prompt and thorough

Stephanie M.

Rudy did a great job! Very thorough!

Rita K.

We started using Rainbow Pest Experts in December 2016. And we are loyal customers! James was here today and he took his time and was so professional! Want him everytime! I would give him 10 starts if I could!

Kristen D.

Great service

Nancy T.

Good service & communication

Jeffrey B.

Cassidy was prompt , friendly and let me know he was here to do the work. Appreciated the communication

Karen K.

Roderick has provided service at our home several times. He is always competent, friendly, reliable and professional.

Jessica W.

Very thorough and knowledgeable.

Ronald L.

Dan did a very thorough job of inspecting our home for mice and answered all our questions about how he would solve our problems.

Derrek H.

Rainbow continues to provide amazing service to us over the years we have been with them. Damian recently did our standard scheduled service and did a great job.I would highly, highly recommend turning to Rainbow for anything you need help with, they have been wonderful.

Carol F.

Professional and timely service

Jane Ferguson

Customer Service Manager

About Rainbow

Rainbow Divisions

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